Digital Inclusion Week: Meet Our Tech Team!

This week is Digital Inclusion Week: a nationwide event to fight for fair access to technology and the Internet as our world continues to move online. The House has a decades-long history of free computer courses to keep our community ready for changing job requirements and able to stay connected with their loved ones.

Today, the House's tech classes help more people than ever by offering a dynamic lineup of courses to build skills no matter your skill level. Our Digital Skills 4 Life class offers the basics for personal computers and smartphones, from email to safe browsing. Microsoft Office Skills gives intermediate users in-depth knowledge of Word, Excel, and more: a huge boost for anyone seeking work in data management or office support.

Senior Planet gives students over age 60 the chance to learn alongside their peers in a judgement-free zone-- not only for basic computer skills, but for websites and apps they're personally interested in, from Zoom to Pinterest. AI Essentials is a crash course in smart prompting and responsible use of technology that's changing our world and workforce more every day.

These classes couldn't succeed without the help of our amazing tech staff-- instructors and motivators who guide our students through moments of struggle and lead them to success. For Digital Inclusion Week, we're putting the spotlight on them to celebrate the amazing work they do for our community!

Meet the Tech Team!

Hind Elbanna

Associate Workforce Development Program Director

What's your role in the computer lab?

I oversee Technology Training and lab operations, scheduling and launching all of our classes. I support all our instructors and track our work with our students to make sure we're organized and efficient, and that our students can find success.

Favorite part about working with our tech classes?

Seeing confidence grow is the best part - when a learner builds a résumé or lands a job thanks to new skills. It’s especially rewarding when participants complete our programs truly tech-savvy, with industry-recognized certificates to show for it.

Why do you think teaching technology is important?

Technology skills open doors—to jobs, online services, banking, healthcare, education, and community. Our classes reduce the digital divide and give people the tools to be independent, safe, and confident online.

What do you enjoy outside of work?

Spending time with my family, cooking (especially Middle Eastern dishes), exploring Chicago neighborhoods, watching movies, relaxing, and traveling!

Casey Moulton

Digital Navigator

What's your role in the computer lab?

I teach Digital Skills 4 Life, and various workshops for Senior Planet. I also teach a remote class in the evenings for Microsoft Office learners.

Favorite part about working with our tech classes?

I find that being able to work with our community to discuss topics in tech access, and to rally our participants in embracing their individual agency over information, communication, and resource-acquisition has been extremely rewarding.

Why do you think teaching technology is important?

At this point in history, we face rapid technical advancements that promise connection and progress, yet many in our community are left behind without access to the internet, computers, or the time to learn them. For those from analog generations or homes without computers, dependence on digital literacy feels alienating.

Our programs meaningfully improve access and opportunity. Without digital skills, people are limited in healthcare, food, and employment—unable to find doctors, buy affordable groceries, or apply for jobs that now exist almost entirely online. Access to technology and education bridges this gap, offering a path to survival for those willing to learn.

These classes help participants gain agency and learn how to use technology to access essential resources at little to no cost. They are free and open to all, offering training in email etiquette, professional certifications, and a supportive learning environment that reminds participants they are not alone in navigating the digital world.

What do you enjoy outside of work?

I like to garden, kayak, hike, and dabble in performance. My background is in performing arts; so, I enjoy going to see theatre and improv around Chicago!

Dean Martin

Career Navigator

What's your role in the computer lab?

My role is focused on employment preparation and placement. I work with the NextJob program to help participants build resumes, write cover letters, prepare for interviews—including mock interviews—and assist with their job search.

Favorite part about working with our tech classes?

The best part is when participants land a job and come back excited to share the news—‘Mr. Martin, I got the job!’ That moment is always rewarding.

Why do you think teaching technology is important?

Technology is constantly evolving, and many participants face barriers to employment due to limited tech skills. Our program bridges that gap by teaching them how to use technology for job searching, online interviews, and more—especially helping middle-aged and senior participants keep up.

What do you enjoy outside of work?

I enjoy going to the gym, working in the yard, and staying active.

Diana Guzman

Intake & Data Specialist

What's your role in the computer lab?

My role involves supporting the Workforce Development Program and overseeing the Google AI Essentials Program. I help compile necessary files and ensure participants have access to the resources they need—whether it's tech-related support or assistance with housing. I also collaborate across tech programs, offering help to students from other classes when needed, and work to make their day-to-day experience smoother.

Favorite part about working with our tech classes?

The most rewarding part is helping participants complete their programs. Many face life challenges that can interrupt their progress, especially with self-paced courses like Google AI Essentials. I provide reminders, flexible support—even late-night Zoom meetings—to keep them on track. Seeing their progress and receiving messages about their achievements makes the work truly fulfilling.

Why do you think teaching technology is important?

Teaching technology is crucial because many people lack access to free, high-quality programs. Even when available, life circumstances often prevent them from taking advantage. Our support and guidance make these opportunities feel more attainable. We help participants transition into new fields or stay current with tech trends, and we’re committed to helping them succeed—whether that means passing classes or finding employment.

What do you enjoy outside of work?

Outside of work, I enjoy crocheting, watching movies, and cooking. Lately, I’ve been exploring Mexican cuisine to reconnect with my heritage, even though I tend to cook more Asian dishes!

--

Want to get involved in a technology education class at Association House? Learn more about our full lineup of programs at associationhouse.org/tech-ready.