Senior Director of Performance and Quality Improvement
As the Senior Performance & Quality Improvement Director, Jacqleen partners with our teams to drive transformative program delivery and embed the mission and vision of our agency at every level of engagement. Jacqleen is thrilled to return to the House after previously supporting our teams as the Director of PQI last in 2011. A counselor by training, her commitment to providing exemplary care is rooted in cultivating meaningful consumer, family, and employee experiences.
Jacqleen most recently held roles as the Director of Community Outreach within Medicaid-managed care and Director of Hospital Relations at a critical care hospital and ER. Jacqleen's passion for advocacy has provided opportunities to facilitate collaborations within the community to positively influence health outcomes. Jacqleen uses each of her experiences to leverage her critical understanding of the intersection of factors that influence health while cultivating relationships to drive diverse and inclusive culture. Jacqleen was awarded the "Courage to Change" recognition at Aetna for developing peer recovery roles within the managed care framework.
Jacqleen received a Master of Arts in Counseling and Human Services from John Carroll University and a Bachelor of Arts from Miami University.