Performance & Quality Improvement Director
As the Performance & Quality Improvement Director, Erica oversees the PQI processes working collaboratively with program and department staff to coordinate and execute PQI activities. This includes developing and implementing strategies for measuring program/organizational performance, conducting data analysis and reporting that data to relevant stakeholders, supporting agency accreditation and licensing processes, and providing guidance and support to program and department PQI initiatives.
Erica obtained her Bachelor’s in Psychology and a Master’s in Social Work from UIC. She also has her License in Clinical Social Work. Erica began her career at Association House as a case manager and was then promoted to a clinician. In 2018 she became the PQI Director.
Erica loves working at the House and is incredibly thankful for the opportunity to work with such talented staff and to make a difference in the community we serve.