In December 2018, Symone applied to AHC’s Financial Careers Training (FCT) program. She dreamed of becoming an entrepreneur and saw FCT as a step towards that. Her goal in joining the program was to gain customer service and financial literacy skills that would prepare her for owning her own business. Symone had prior work experience as a sales associate, receptionist, and production worker, but was ready for a more stable career in banking, in the meantime.

During the intake process, it became clear that Symone presented a few barriers to employment: she did not have stable housing and at the time was living in a shelter. Symone was connected to Income Support Services (ISS), where she received assistance in meeting her basic needs, including applying for public benefits. She qualified for Illinois’ Supplemental Nutrition Assistance Program (SNAP) and the ISS Specialist helped her complete and submit an application. The ISS Specialist also helped Symone obtain transportation, allowing her to get to and from class easily, and assisted her in obtaining business attire for job interviews.

By taking advantage of AHC’s wraparound programs, Symone successfully completed FCT and landed a job as a Relationship Banker with TCF Bank.